HOW TO: Deal With Negative Feedback in Social Media
Not as comprehensive as the US air force one but succinct.
The first step to dealing with negative feedback is determining what type of feedback you’ve received….
….Once you’ve figured out which type of feedback you’ve received, your next step is to determine the type of response necessary.
via HOW TO: Deal With Negative Feedback in [...]

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Just Ask: A Way to Get Blog Comments
A cynics view maybe, but there’s more than a grain of truth in this old quote:
Blogging: never has so much been said by so many to so few.
One way people will gauge if your blog is one of the exceptions, is if your posts get comments. But getting people to comment is easier said [...]
2 years ago