Search Results: Attacat
Ecommerce businesses are losing revenue every day. Why? They underestimate how much value their customer service teams can have in their marketing efforts. We work with ecomm businesses day in day out and the one transformative business change that has consistently led to revenue success is aligning marketing and customer service teams and integrating team […]
Is your marketing team working hard to generate leads but your sales team is struggling to prioritise them? A healthy sales pipeline is the objective of any e-commerce business, but knowing how to rank leads according to their likelihood to convert can be a tricky process. Some prospects could be browsing your website to gather […]
“Omnichannel”. What a disgusting word! Sadly it’s one of those words that has gained traction as a result of too many people hoping to sound clever. So it appears I am just going to have to get over it! So what is omnichannel? It’s a bastardisation of omnipresent and multi-channel. When applied to customer service […]
The smooth transition of data between departments is essential to the success of any business. But if your organisation uses apps and software that don’t talk to each other, then data cannot be easily passed from one department to another. Technology silos like this can cause a headache for your business. From errors and duplicate […]
As a business owner you will be keenly aware of the inventory of stock that you are holding at any one time and where this poses risks and opportunities for your business. This can be a real point of stress with supply chain issues and constantly changing demand in these uncertain times. We understand that […]
What is Google Marketing Live? Once a year Google holds an annual jamboree for marketing professionals and agencies. It has now evolved into a global hybrid online/offline event. You can still watch all the keynotes and breakout sessions at your leisure. Why it’s important There are product announcements galore to excite any digital marketing geek, […]
Say hello to Kirsten Kirsten McVey joins as our latest Inbound Marketing Manager. Previously Kirsten worked for the creative agency maclean, the digital agency Yard and on the client side, the online tyre company Blackcircles as their digital campaigns manager. Kirsten joins Jenny, Hannah and Joan to strengthen the inbound marketing team. She’s currently fast tracking […]
Your email pings and you have a notification of an unhappy customer review: they’re not happy with your returns process. They’ll never shop with you again and recommend no-one else does either. Sound familiar? A poorly managed return policy can affect profitability, due to lower customer loyalty and satisfaction. Conversely, an effective and efficient returns […]
Are you a customer support manager looking to engage your team and boost productivity? Then HubSpot’s Customer Service Hub could provide the efficiencies and performance improvement you need. This powerful all-in-one CRM and service platform provides a suite of tools that will empower your team and deliver an exceptional customer experience. What is HubSpot Service […]
